Refund Policy
Last updated: November 6, 2026
Digital product
The photo is generated in your browser and delivered instantly as a digital file. There is no physical item to return.
When we refund
If a government authority rejects your photo because of a specification error on our side (wrong crop, size, or background), email us proof within 14 days of purchase and we refund in full.
Re-processing first, at no extra cost
Before a refund, we will re-process your photo with no additional payment. Send us the rejection reason and we will fix the result.
What we do not refund
Because the file is delivered instantly and processed on your device, we do not refund for a change of mind or simply preferring a different photo.
How to request
Email support@docuphoto.app with your order reference (from the Paddle receipt) and the rejection notice. Refunds are returned by Paddle to the original payment method.
Problems or questions? Write to support@docuphoto.app